Effective Date: 30 July 2026

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1. Introduction

Welcome to Stok'd ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is collected and used responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

 

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

2. Who We Are

Stok'd
Omni Square, Bassonia, Johannesburg, South Africa
Telephone: (010) 140 9460

 

3. Information We Collect

We may collect the following personal information when you interact with our website:

• Name and surname

• Email address

• Telephone number

• Any information you voluntarily provide through contact forms or enquiries

• Technical information such as your IP address, browser type, operating system and browsing activity

 

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests

• Provide customer support

• Process bookings or reservations where applicable

• Improve our website and customer experience

• Communicate updates, promotions or special offers (only where you have consented)

• Comply with legal and regulatory obligations

 

5. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

You can choose to disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

 

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers who assist us in operating our website or providing services, provided they maintain appropriate security measures and confidentiality.

We may also disclose information where required by law.

 

7. Data Security

We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, disclosure or alteration.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

 

8. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

 

9. Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of information where appropriate

• Object to the processing of your personal information in certain circumstances

• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

 

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

 

12. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

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Stok'd
Omni Square, Bassonia, Johannesburg, South Africa
Telephone: (010) 140 9460

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If you believe your personal information has not been handled in accordance with POPIA, you may also lodge a complaint with the Information Regulator (South Africa).